Privacy Policy

What Data Do We Collect from You?

  1. Depending on how you use our site, we may collect some or all of the following personal data from you. Please also see the ‘Cookies’ section on our use of Cookies and similar technologies.
  2. Designer Handle Ltd registered account holders on our website
  • Your name
  • Business/company name & job title
  • Contact information such as email addresses, postal address & telephone numbers
  • Demographic information such as postcode
  • System information, such as IP address, browser type & version, operating system
  • Information about your activity on our site
  1. Website visitors without an Designer Handle Ltd account
  • System information, such as IP address, browser type & version, operating system
  • Information about your activity on our site

How We Use Your Data

1. All personal data is processed and stored securely. We do not keep your personal data for any longer than it is necessary in light of the reason(s) for which it was first collected

Website visitors without an Designer Handle Ltd account

  • We will keep data about your use of our website for 2 years for trend analysis and continuous improvement purposes.
  • Where we have a legal obligation to keep it longer than that we will delete it as soon as our legal obligation is discharged.
  • We may keep your data longer if we are involved in a legal claim or dispute. Where this is the case we will delete it as soon as such claim or dispute is resolved.
  • Our server log files are stored to help us in the event of a malicious attack or website crash. The logs store user IP addresses. The files are deleted every 14 days and the back-up log files will not be kept for more than 3 years.

We may use your data for the following purposes.

  • Providing and managing your access to our website and services.
  • Personalising and tailoring your experience on our website and services.
  • Providing and managing your account on our website.
  • Communicating with you (replying to your emails and enquiries).
  • To provide you with goods and services as ordered.
  • Market research.
  • Analysing your use of our site and services, gathering feedback, to continually improve our site and your experience.
  • If you consent, notifying you of products, services and specials offers that may be of use to you by email. You will always be able to unsubscribe or opt-out from this use at any time.

Cookies

1. Like many other websites, ours uses Cookies. Cookies are small pieces of information sent by an organisation to your computer or device and stored on your computer or device to allow a website to recognise you when you visit. They help us collect statistical data about your browsing actions and patterns but should not contain personal data (other than the cookie itself, which is defined as personal data under GDPR).

2. All cookies used by and on our website are used in accordance with the current cookie law.

3. Before cookies are placed on your computer or device you will be shown a popup requesting your consent to set such cookies as detailed below. By giving us your consent, you are allowing us to provide the best possible experience of our website. You may refuse consent to cookies; however certain parts of our website may then not function correctly. You can alter your browser settings to refuse all cookies.

4. There are four types of cookies:

  • Strictly Necessary Cookies – These are essential to make a website work and provide features you’ve asked for. Generally,   these are used to provide shopping baskets and similar. Without these cookies, the website may not work as intended.
  • Performance Cookies – These collect anonymous information about users for the purposes of tracking the performance of a website. Common uses include well-known analytics tools such as Google Analytics.
  • Targeting / Advertising Cookies – Similar to performance cookies, however, these are used to track users’ behaviour and that information is then used on a “per user” basis to advertise products/services on the basis of the behavioural information collected.
  • Functionality Cookies – These are used to automatically remember choices that users have made in order to improve their experience on the website; for example selecting desired layout or language.
  • The cookies we use on our website are

Cookie Name

Purpose

Strictly Necessary Cookies

CFID

These
cookies allow the website to maintain your login status and your site
preferences for the duration of your session.

CFTOKEN

COOKIEMSG

This
cookie stores whether you have seen the pop up message on the site to notify
you of our cookie use. This cookie stores your response to the notification.

Performance Cookies

Google
Analytics

We
collect anonymous data on how our website visitors use the site. This helps
us to continually refine and improve the website. More information is
available here https://support.google.com/analytics/answer/6004245

JSESSIONID

We
use this tool to monitor the technical performance of the site. More
information is available here https://docs.newrelic.com/docs/browser/new-relic-browser/page-load-timing-resources/new-relic-cookies-used-browser

Hotjar

We
use a third-party tool, Hotjar, to analyse how website visitors use the site.
This helps us to continually refine and improve the website. More information
is available here https://www.hotjar.com/legal/policies/cookie-information

Changes To Our Privacy Notice

  1. We may change this Privacy Notice from time to time (for example, if the law changes). Any changes will be immediately posted on our site. We recommend you check the privacy notice regularly to remain up to date.
  2. This privacy notice was last updated in Aug 2020.