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Refund & Exchange

  1. Can I change my order later?
  2. Can I return my order and get refund?
  3. What should I do, if my goods were damaged when I received it ?
  4. Where I send my parcel for Return
  1. Can I change my order later?

    You can change your order if your order status is "Pending". But make sure you inform us by email at sales@designerhandle.co.uk.

    However, if your order status has changed to "Shipping in Progress" or "Shipped" then it means your order has been despatched for delivery and change is not possible.

    Please Note:

    Making any changes in your order may delay your order



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  2. Can I return my order and get refund?

    You can return your order and get refund. Make sure you inform us about any return within 7 business days and we receive the goods in perfect sellable condition and in its original packaging.

    Please Note:
    1) If you fail to do this, then 30% of order amount will be incurred as handling charge.

    2) Delivery Charges are Non-Refundable

    3) Refund will be processed in 15 to 20 working days.

     

    4) All special order items are non-refundable



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  3. What should I do, if my goods were damaged when I received it ?
    In case of damage or faulty product, you will get Replacement Goods, but you should inform us by email, within 48 hours and we should receive the goods within 7 days from the date of goods received.


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  4. Where I send my parcel for Return

    Please send all of the return parcels to the address mentioned on your Invoice. Which is:

    Designer Handle T/A Best Way Builders Merchants
    Pringle Street
    Blackburn
    BB1 3SA
    UNITED KINGDOM
    Phone: (+44) 01254 433 883


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